September 23 - 26, 2019 | Scottsdale, Arizona

Pre-Conference Workshops and Conference Day 1 | Tuesday, September 24, 2019

Start of Pre-Conference Workshops

Deep Dive Workshops

Deep Dive Workshop A

8:00 am - 10:00 am RPA Projects: Getting Crawling to Walking in 6 Months

Deep Dive Workshop B

8:00 am - 10:00 am Increasing Productivity and Value through Process, Human Capital and Technology Investment

10:00 am - 10:15 am Registration and Expo Hall Opens

Deep Dive Workshop C

10:15 am - 12:15 pm 5 Strategies to Build a Rock Star Culture of Continuous Improvement

Deep Dive Workshop D

10:15 am - 12:15 pm 10 Ways to Improve Decision Support through Data Analytics (What Do I Do With All These Numbers?)

Start of Main Conference Day

12:30 pm - 12:35 pm SSON Opening Remarks

12:35 pm - 12:40 pm Opening Remarks from the SSON Team

12:40 pm - 12:50 pm Opening Remarks from the Chairman

Brad DeMent - Partner, ScottMadden, Inc.
img

Brad DeMent

Partner
ScottMadden, Inc.

Opening Theme – Responding to Today’s Biggest Shared Services Drivers

12:50 pm - 1:20 pm Agility – Are You the Pro-Athlete or the Benchwarmer?

Kim Skanson - President of Shared Services, Cargill
img

Kim Skanson

President of Shared Services
Cargill

1:20 pm - 1:50 pm Prioritizing Workforce Needs in Today’s Automated Shared Services Environment

1:50 pm - 2:50 pm Afternoon Networking Break and Demo Drive in the Exhibit Hall

img

Shivani Bhatia

Senior Director, Business Systems Transformation
McGraw-Hill Companies

img

Jana Vondran

Head of Global Business Services
Ingram Micro

img

Ronn Kolbash

Associate Vice President of Shared Service
University of Chicago

img

Matt Thomas

Director of Financial Planning & Analysis
Comcast

img

Jay Chang

Executive Director of HR Analytics
Comcast

Concurrent Track Sessions

Track A - Talent Management

3:50 pm - 4:20 pm Navigating the Balance of the Human and Digital Workforce
Lisa Larson - VP, Shared Services, AMN Healthcare
img

Lisa Larson

VP, Shared Services
AMN Healthcare

Track B – Automation for Today’s SSO

3:50 pm - 4:20 pm Personalizing Digital Touchpoints for Increased Employee Engagement

Track C – Optimizing Organizational Structures

3:50 pm - 4:20 pm Getting and Keeping Buy-in from Senior Leadership to Spearhead More SSO Activities
Bill Keffeler - Vice President Shared Services, Oakwood Worldwide
img

Bill Keffeler

Vice President Shared Services
Oakwood Worldwide

4:20 pm - 4:25 pm Transition Break

4:25 pm - 4:55 pm Case Study –Making the Most Out of Your Digital Transformation Journey

Todd Dooley - CFO, BPD International
img

Todd Dooley

CFO
BPD International

4:55 pm - 5:25 pm Demo Drive

5:25pm Welcome Reception

End of Main Conference Day One