September 23 - 26, 2019 | Scottsdale, Arizona

Pre-Conference Workshops and Conference Day 1 | Tuesday, September 24, 2019

Start of Pre-Conference Workshops

Deep Dive Workshops

Deep Dive Workshop A

8:00 am - 10:00 am RPA Projects: Getting Crawling to Walking in 6 Months

Deep Dive Workshop B

8:00 am - 10:00 am Increasing Productivity and Value through Process, Human Capital and Technology Investment

10:00 am - 10:15 am Registration and Expo Hall Opens

Deep Dive Workshop C

10:15 am - 12:15 pm 5 Strategies to Build a Rock Star Culture of Continuous Improvement

Deep Dive Workshop D

10:15 am - 12:15 pm 10 Ways to Improve Decision Support through Data Analytics (What Do I Do With All These Numbers?)

Start of Main Conference Day

12:30 pm - 12:35 pm SSON Opening Remarks

12:35 pm - 12:40 pm Opening Remarks from the SSON Team

12:40 pm - 12:50 pm Opening Remarks from the Chairman

Brad DeMent - Partner, ScottMadden, Inc.

Brad DeMent

ScottMadden, Inc.

Opening Theme – Responding to Today’s Biggest Shared Services Drivers

12:50 pm - 1:20 pm Agility – Are You the Pro-Athlete or the Benchwarmer?

Kim Skanson - President of Shared Services, Cargill

Kim Skanson

President of Shared Services

1:20 pm - 1:50 pm Prioritizing Workforce Needs in Today’s Automated Shared Services Environment

1:50 pm - 2:50 pm Afternoon Networking Break and Demo Drive in the Exhibit Hall


Shivani Bhatia

Senior Director, Business Systems Transformation
McGraw-Hill Companies


Jana Vondran

Head of Global Business Services
Ingram Micro


Ronn Kolbash

Associate Vice President of Shared Service
University of Chicago


Matt Thomas

Director of Financial Planning & Analysis


Jay Chang

Executive Director of HR Analytics

Concurrent Track Sessions

Track A - Talent Management

3:50 pm - 4:20 pm Navigating the Balance of the Human and Digital Workforce
Lisa Larson - VP, Shared Services, AMN Healthcare

Lisa Larson

VP, Shared Services
AMN Healthcare

Track B – Automation for Today’s SSO

3:50 pm - 4:20 pm Personalizing Digital Touchpoints for Increased Employee Engagement

Track C – Optimizing Organizational Structures

3:50 pm - 4:20 pm Getting and Keeping Buy-in from Senior Leadership to Spearhead More SSO Activities
Bill Keffeler - Vice President Shared Services, Oakwood Worldwide

Bill Keffeler

Vice President Shared Services
Oakwood Worldwide

4:20 pm - 4:25 pm Transition Break

4:25 pm - 4:55 pm Case Study –Making the Most Out of Your Digital Transformation Journey

Todd Dooley - CFO, BPD International

Todd Dooley

BPD International

4:55 pm - 5:25 pm Demo Drive

5:25pm Welcome Reception

End of Main Conference Day One