September 23 - 26, 2019 | Scottsdale, Arizona

Main Conference Day 2 | Wednesday, September 25, 2019

Start of Main Conference Day Two

7:30 am - 8:45 am Registration and Morning Coffee in Expo Hall

8:45 am - 8:50 am Opening Remarks from the SSON Team

8:50 am - 9:05 am Opening Remarks from the Chairman

Brad DeMent - Partner, ScottMadden, Inc.
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Brad DeMent

Partner
ScottMadden, Inc.

9:05 am - 9:35 am CASE STUDY: Creating a 5-Star, Award –Winning Customer Journey

9:35 am - 10:35 am Hackathon – Knocking Out Your Biggest Problems of Piloting to Enterprise Wide Implementation

Scott Furlong - Partner, Head of Business Advisory Services, ISG


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Scott Furlong

Partner, Head of Business Advisory Services
ISG

10:35 am - 11:15 am Morning Networking Break and Demo Drive in the Exhibit Hall

Interactive Discussion Groups

IDG 1

11:15 am - 12:15 pm Customer Centric Processes

IDG 2

11:15 am - 12:15 pm Reskilling and Up-Skilling Customers

IDG 3

11:15 am - 12:15 pm Robotic Process Automation in HR

IDG 4

11:15 am - 12:15 pm Enterprise Wide Automation

IDG 5

11:15 am - 12:15 pm The Evolution of the Finance Shared Services Function

IDG 6

11:15 am - 12:15 pm Master Data Management

12:15 pm - 1:15 pm Networking Lunch and Expo Hall

Concurrent Tracks - Pressures of Today’s Modern Shared Services Organization

Track A: Talent Management

1:15 pm - 1:45 pm How One Billion Dollar Organization Saved Millions by Balancing Its Insourcing, Outsourcing and Nearshoring Needs

Track B: Automation for Today’s SSO

1:15 pm - 1:45 pm Are Cloud-Based Applications Really a Value-Add or a Recipe for Failure

Track C: Optimizing Organizational Structures

12:15 pm - 12:45 pm Creating Governance Structures that Don’t Flounder – No Matter The Function

1:45 pm - 1:50 pm Five Minute Transition

Track A: Talent Management

1:50 pm - 2:20 pm Talent Strategy - How to Leverage New Skills & Development

Track B: Automation for Today’s SSO

1:50 pm - 2:20 pm What Cognitive Solutions are Coming Our Way & How Ready Are We to Integrate ML, AI and Blockchain?
Joe Peri - VP of Auomation, Change Healthcare
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Joe Peri

VP of Auomation
Change Healthcare

Track C: Optimizing Organizational Structures

1:50 pm - 2:20 pm Panel: Eliminating Redundancy by Moving Seamlessly Across Shared Service Delivery: Single, Multi-Function and Global (and Back Again)

2:20 pm - 3:20 pm Mid-Afternoon Refreshment and Expo

Concurrent Tracks – Meeting the Needs of Your Organization and Customer

Track A: Talent Management

3:20 pm - 3:50 pm Choosing a Location that Matches Your Shared Services Goals and Needs
Roschelle Christiansen - Global HR Director, Flowserve
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Roschelle Christiansen

Global HR Director
Flowserve

Track B: Automation for Today’s SSO

3:20 pm - 3:50 pm 5 Reasons and Steps to Start Using Blockchain Technology Now

Track C: Optimizing Organizational Structures

3:20 pm - 3:50 pm Leadership Lessons: Establishing a True Culture of Continuous Improvement
Lisa Young - VP, Performance Excellence, ASRC Federal
Kevin Kellow - VP of Continuous Improvement, ASRC Federal
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Lisa Young

VP, Performance Excellence
ASRC Federal

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Kevin Kellow

VP of Continuous Improvement
ASRC Federal

3:50 pm - 3:55 pm Five Minute Transition

Track A: HR Vision

3:55 pm - 4:25 pm Using Career Road Mapping as a Tool to Create a More Agile Enterprise

Track B: Automation for Today’s SSO

3:55 pm - 4:25 pm Lessons Learned from Launching an App that Gets Noticed by the C-Suite
Gregory Rousseau - VP, Employee Services, Albertsons
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Gregory Rousseau

VP, Employee Services
Albertsons

Track C: Optimizing Organizational Structures

3:55 pm - 4:25 pm From a Center of Excellence to a Center of Expertise
Rosemary McMasters - Business Analyst - Project Shared Services, MUFG Union Bank, N.A.
Scott P Stevens - Director - Project Shared Services Group, MUFG Union Bank, N.A.
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Rosemary McMasters

Business Analyst - Project Shared Services
MUFG Union Bank, N.A.

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Scott P Stevens

Director - Project Shared Services Group
MUFG Union Bank, N.A.

4:25 pm - 4:30 pm Five Minute Transition

4:30 pm - 5:00 pm PANEL: Advancing Global Business Services for Now and the Long-Term

5:00 pm - 5:15 pm SSON Wrap Up

5:15pm Cocktail Reception

End of Main Conference Day Two