Dive into the essentials of shared services, unlocking its full potential to strengthen the end-to-end customer journey. From aligning with organizational objectives to mastering change management, learn how to navigate uncertainties with confidence and ensure a seamless transition for an elevated experience.

·        Align shared services with organizational objectives, clearly defining scope, goals, and expected outcomes to drive success

·        Justify shared services with a comprehensive business case, emphasizing benefits and cost savings to secure buy-in and support

·        Strategically plan and execute transitions, defining roles and creating detailed roadmaps for smooth implementation and minimal disruption

Sponsored by: ScottMadden

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This workshop will focus on the intercompany processes, which are often underestimated but vital for efficiency and financial health. We'll explore how modern challenges in intercompany management go beyond what traditional ERPs can handle, and we'll see how a holistic approach, supported by specialized technology, can break down barriers, streamline operations, and boost overall performance.

·        Gain insights into the current state of intercompany processes

·        Discover innovative approaches to overcoming intercompany challenges

·        Break down departmental silos to foster better collaboration and communication

·        Harness dedicated technology solutions to address pressing intercompany issues

·        Identify key solution components tailored to your organization's needs

Sponsored by: BlackLine

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Stagnation is no longer an option for global business services (GBS) organizations. In today's rapidly evolving landscape, GBS and shared service entities must embrace continuous adaptation and transformation while consistently delivering value.

This session will focus on the critical outcomes that drive transformation and dissect the keys to leveraging advanced digital capabilities for sustainable growth.

·        What outcomes are important in our transformation?

·        How do we ensure value is delivered consistently along the journey?

·        What are the keys to increasing GBS value every year?

How can we capitalize on our achievements and keep progressing?

 Explore the transformative potential of digital fluidity within Shared Services/Global Business Services (SSC/GBS) to revolutionize operations and deliver value-added services. Discover how intelligent automation, digital support functions, and Business Intelligence orchestration are reshaping service delivery models, driving cost reduction, and scaling technology for an optimized end-to-end journey.

·        Boost efficiency by using intelligent automation to streamline processes.

·        Cut costs and scale technology by evolving service delivery models through digital transformation.

·        Optimize operations and improve services with digital support functions

Sponsored by: Chazey Partners

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Sharing Best Practices from the “End to End” Process & GPO Playbook with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring Global Process Owners (GPOs) and Service Delivery leaders with practical models and tools to elevate end-to-end process alignment and innovation across the organization.

The workshop will cover:

·        “End to End” Process Context

·        “Shift Left” Thinking & Behaviors

·        Process Ownership vs Process Enablement

·        Expectations, Barriers to Success

·        “What Does GOOD Look Like”

·        End to End Processes, WIIFM, Defects and Customer Experience (CX)

·        The Stakeholder “Coalition”

·        Stakeholder Segmentation, Communication, Cadence

·        The “End to End” Process and GPO Playbook

Sponsored by: Consider Solutions

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Setting the Scene:

Rediscover the potential of your Record to Report (R2R) process at Redwood’s exclusive workshop, where the innovative concept of touchless close in R2R takes center stage. This is more than a learning opportunity – it's a chance to reimagine and revolutionize your approach to financial reporting.

Key Learning Points:

·        Uncover real-world strategies to implement a highly automated, efficient R2R process that minimizes manual intervention.

·        Learn how to leverage automation for seamless integration with SAP, enhancing both accuracy and compliance.

·        Gain insights into how to transform your financial close process into a strategic asset through comprehensive automation.

·        Also, hear directly from a practitioner about their journey towards a touchless close. These real-world examples will provide a practical perspective on applying these techniques in your business.

Join us to revolutionize your approach to R2R and step into the new era of a touchless close.

Sponsored by: Redwood

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Shak Akhtar

General Manager Finance Automation
Redwood Software

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Explore the complex landscape of compliance issues in shared services, driven by the intersection of artificial intelligence and other disruptive factors.

·        Gain insights into leveraging AI and advanced technologies to improve compliance processes, mitigate risks, and ensure regulatory adherence

·        Discover proactive strategies for addressing emerging compliance challenges, from data privacy regulations to geopolitical shifts, ensuring operational resilience and regulatory compliance

According to SSON’s Research & Analytics 2024 survey, the number one SSO strategic target still revolves around cost-cutting. The challenge lies in transitioning from cost-centric approaches to value-driven strategies. In this panel discussion, participants will:

·        Clearly articulate desired outcomes and objectives emphasizing value creation over simple cost reduction

·        Identify and prioritize the services and processes that directly impact customer satisfaction and business performance

·        Dive into how to implement a continuous improvement mindset to constantly identify opportunities for value creation and process improvement

Karen Gouveia

People and Culture Services Vice President, Americas
BP

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Juliano Godoy

GM, Agile Enterprise Services
Philips 66

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The shift from SLAs to XLA (Experience Level Agreements) reflects a broader industry recognition that customer satisfaction cannot be fully captured by traditional metrics alone. XLAs recognize the qualitative aspects of service delivery, such as empathy, responsiveness, and personalization, which are increasingly valued by customers in today’s experience-driven economy. This session covers the paradigm shift, and discusses how to:

·        Amplify customer delight through tailored XLAs, ensuring satisfaction at every touchpoint

·        Ignite a culture of relentless customer focus and innovation, driving transformative growth

·        Encourage a culture of innovation to continuously evolve and adapt XLAs in response to changing customer needs and market dynamics

Jodi Dudley, Fmr Head of GBS, Ford and Dow Corning

Jodi Dudley

Fmr Head of GBS
Ford and Dow Corning

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Sandeep Arora

Head of Global Business Services
The Clorox Company

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Discover the evolving role of shared services as pivotal partners, offering expertise and guidance to navigate change and drive end-to-end process excellence.

·        Gain insights into transforming shared services from transactional hubs into strategic enablers, driving organizational growth and innovation

·        Learn how to leverage change management and digital transformation to lead organizational change effectively

April Solie

Senior Director, Change Management, Global Business Services
AECOM

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