5 Tips on How to Scale Robotics Successfully
As technology advances in the workplace among industries,
majority have executed their enterprise improvement process via robotic process
automation. With this wide embrace of digitalization, shared services leaders
are now focused on scaling
RPA operations across their businesses. This type of strategy
doesn’t necessarily require bringing in more bots, but rather leveraging
advanced intelligent automation technologies; in this case the next step is machine
learning. When expanding your robotic operations, it can be easy to take
misstep leading to scaling failure. Rather than learning from your own
mistakes, take a step back and analyze the process of those who failed the
first time. Learn how to ensure your RPA
program can be scaled successfully from the start with these key
tips to building scalability into your automated operations.
As challenging as expanding robotic
processes across an enterprise can be, setting the tone with proper
rules and partnerships can make it a whole lot easier. The first key to scaling
successfully is making sure you have the proper governance set. Having a set
governance means prioritizing the correct functions to automate and avoid those
that are too complex. Start with highlighting the easily replicated and
repetitive tasks similar to the ones you’ve already automated, and then make a
secondary set of processes to automate later on. Prioritizing your problems and
processes first simplifies the process and can result in speeding up your
scaling project.
Another tip to keep in mind is automating the human-fueled
risk management to free up time for your workforce.
Automating repetitive tasks that were once completed by humans frees up the
capacity of your workforce, but these automated processes are still relying on
humans to keep them in check.
Automating the process of managing, or checking, on bots
frees up more time for the human workforce allowing them to conduct more
value-added work. Scaling up RPA requires consistently taking action to
reinvest in freeing up worker’s capacity making way for improvement in their
skills and knowledge on cognitive
technology. This strategy provides an opportunity to speed up
operations without having to hire more people. In other words, scaling your RPA
program and upskilling your workforce simultaneously results in consistent
process improvement. Investing in cross-skills training for your human
workforce teaches them how to analyze the proper automatable functions and
eventually start creating the bots themselves.
Embracing the enthusiasm of RPA in your company culture is a
big drive for implementation. Empowering the choice to automate is a great way
to encourage teams to develop their own robotics, or bring in a team of
developers, to solve their problems. It is wise to tread lightly with this
strategy because it can result in too many tasks being automated. The bot
becomes more complex the more tasks you automated. As a bot becomes more
complex you can run into a long term scaling failure that is too complex to
maintain
Leveraging your scaling
automation means embracing the power of machine learning. Machine
learning is not a one-man show, but must be accompanied by other robots.
Machine learning is implemented by being supported at both the input and output
of its code with historic bots, or bots that have already been within
operations. This allows historical data to bee fed into the machine learning
module to improve the automation’s reliability. This implementation should be
conducted with care due to its complex design. Once this operation is mastered,
is has the ability to improve the impact of your robotics. When scaling across
your organization, it is just as important to improve the intelligence of your
robotics to yield better returns.
The final key for successful scaling is setting expectations
with prioritizing your targets properly. Implementation is about the outcomes
it delivers for your customers rather than the amount of bots in place. This key
factor means focusing on the needs of your outcome quality and not
your implementations. If your goal is to improve your quality of service and
turnaround, then set that as your target specifically in that order. Scaling
robotics is a key force to improving performance, but it can become easy to
over-automate without setting a target for your outcome.
Analyzing your problems before implementing is the best
strategy to take when scaling RPA. One thing to keep in mind is that the
technology is not the leader but the follower. Essentially, you should be
identifying the gaps in your operations and those challenges should prescribe
the appropriate tools to fix them. Prioritizing your business objectives
delivers better results and delivers a better quality of output. For more on
this topic, check out How to Ensure Your RPA Can Be Scaled from the Start.