MAIN CONFERENCE: DAY TWO

8:00 AM - 8:40 AM REGISTRATION & NETWORKING BREAKFAST

8:40 AM - 9:10 AM CHAIRMAN’S OPENING REMARKS

Brad DeMent, Partner, ScottMadden, Inc.

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Brad DeMent

Partner
ScottMadden, Inc.

Sponsored by: ScottMadden, Inc.

8:50 AM - 9:30 AM The C-Suite Perspective: Understanding Where Business is Going and Why

Ken Goldman, CFO and VP, Yahoo! Vin Kumar, Chief Operating Officer, Brandify
In 2017, every industry is facing disruption through technology, as the world around us becomes gradually more digitized. As a result, c-suite executives are taking on new roles and responsibilities, while also being tasked with driving growth and doing more with less.

In this session, you will learn more about:
- Reshaping your organization for disruptive technologies
- Overcoming hindrances to achieving agility
- Making a heavy impact on a lean budget
- Implementing tech savvy cash management strategies

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Ken Goldman

CFO and VP
Yahoo!
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Vin Kumar

Chief Operating Officer
Brandify

9:30 AM - 10:50 AM Are You Automating Me Out of a Job?

Lenny Alugas , Senior Vice President , Western Union
As process improvements and robotics eliminate redundant and boring work, we need fewer employees within our shared service environment.

In this session, our distinguished speaker will discuss:

■■ How do we maintain and develop a culture that we move us in the direction that we want to go?
■■ How do you create excitement about automation and take your workforce with you?
■■ How do you move them into new, more exciting growth opportunities?

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Lenny Alugas

Senior Vice President
Western Union

10:50 AM - 11:30 AM MORNING NETWORKING BREAK

11:30 AM - 11:30 AM MATURITY CURVE TRACKS BEGIN 2:

8:00 AM - 8:40 AM PLANNING & LAUNCHING: The TOP TEN Reasons SSOs Fail & Common Pitfalls to Avoid

Todd Blevins, Global Shared Services , UL
- Implementation mistakes and how to evade them
- Tips to circumvent frequent occurrences like high turnover, decentralized, fragmented operations and the lack of an end-to-end process view
- Delivering the right message to your employees to keep them on board

Todd Blevins

Global Shared Services
UL

11:30 AM - 12:10 PM EVOLVING: Developing a Strategy for Best in Class Processes and Creating an Efficient Organization Supporting a Global Structure

- Standardizing globally enforced policies
- Employing tech and metrics to improve your processes
- Takeaways to jump start your GPO journey, whether you are in ideation or a more mature state
- Learn how to determine and communicate the value of GPOs to your organization

11:30 AM - 12:10 PM MATURING: The Evolutional Effect of Global Business Services on Finance

Pavan Pamidimarri, Vice President, Global Business Services , Levi Strauss & Co.
- Using standardization, centralization and automation in order to improve the quality of management information
- Freeing up capacity and capability for further development in the commercial facing parts of the function

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Pavan Pamidimarri

Vice President, Global Business Services
Levi Strauss & Co.

12:10 PM - 12:50 PM PLANNING & LAUNCHING: ONE YEAR IN: What to Expect and How to Measure “Success”

Karen Bryant-Gianiorio, Sr. Director of Shared Services, Bio-Rad Laboratories
- Setting performance metrics to gauge system health and homeostasis
- Using business intelligence tools to avoid accessibility problems with success reports

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Karen Bryant-Gianiorio

Sr. Director of Shared Services
Bio-Rad Laboratories

12:10 PM - 12:50 PM EVOLVING: THE IDEAL GPO CANDIDATE: Defining, Filling & Optimizing the Role for Your Organization

- How to find the person to manage internal politics within the boundaries of corporate culture
- Defining the responsibilities of your GPO to maximize governance and process performance
- The benefits and drawbacks of the embedded and consultative reporting structure for GPOs
- How the GPO role fits into shared services and how to best position them within the organization to drive value

12:10 PM - 12:50 PM MATURING: AUTOMATION, TRANSFORMATION & WORKING CAPITAL OPTIMIZATION: Realizing Buried Value by Utilizing FinTech

Arif Kamal, Chief Financial Officer, Thomas Cooper
- Optimizing working capital to yield your organization income and maximize spend
- Adopting FinTech to positively disrupt legacy models
- Improve the accuracy of your projections through efficient, rolling forecasts

Arif Kamal

Chief Financial Officer
Thomas Cooper

12:10 PM - 1:10 PM NETWORKING LUNCH BREAK

1:10 AM - 1:50 AM MATURITY CURVE TRACKS BEGIN

1:10 AM - 1:50 AM PLANNING & LAUNCHING: What I Wish I Knew One Year Ago: Spotting Operational Issues Before They Become Irreparable

David Horton, Assoc. VP IT Shared Services, Oklahoma City University
- Focusing on the building and testing phase before you go live to avoid missteps
- Growing organically and internally to expand skills and capabilities

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David Horton

Assoc. VP IT Shared Services
Oklahoma City University

1:10 AM - 1:50 AM EVOLVING: Make Your Customers Love You: Elevate their Experience Within the SSC

- Utilize customer feedback to continuously improve the organization
- Deploy an employee engagement process to keep your people happy
- Map the customer journey to keep them at the center of the business

- Labor savings stemming from process automation to impact your bottom line
- Making the business case to IT
- The Truth (and myth) of RPA

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Veronica Sosa

Director of Revenue Management & Order to Cash Transformation
LinkedIn
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Rakesh Amerineni

Manager, Finance Business Transformation & Architecture
LinkedIn

1:50 AM - 2:30 AM PLANNING & LAUNCHING: Improving Employee Performance & Engagement While Reducing Turnover

- Tips for talent management including organizational drivers and inducements to keep your team whole
- Certifying that the GPO understands the stakeholder’s concerns and level of influence

1:50 AM - 2:30 AM EVOLVING: THE NEXT GENERATION OF SHARED SERVICES: Emerging Functions Adding Value

Jana Vondran, VP SCM Shared Services , Siemens Corporation
The new set of value-add functions coming into the shared services universe like marketing, customer service, and legal functions

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Jana Vondran

VP SCM Shared Services
Siemens Corporation

1:50 AM - 2:30 AM MATURING: INSTITUTING A CONTINUOUS IMPROVEMENT CULTURE: Gap Assessment, Ongoing Performance Metrics & Avoiding Transformation Fatigue

Melissa Leon, Director, Shared Services, Operations Finance, Four Seasons Hotels
In any business transformation, understanding the change management curve is only part of the journey. There is no end of the project but instead a long-term commitment to improving performance. Four Seasons has developed a culture of continuous improvement and a passion for change. This culture not only improves our guest’s experience but our employees’ experience and our bottom line. Please join me as I discuss some of the ways we have improved, through technology, focus groups, and communication techniques.

- Experimenting with novel technologies to bring benefits to your organization
- Streamlining your service management and integration processes to become more proactive

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Melissa Leon

Director, Shared Services, Operations Finance
Four Seasons Hotels

2:30 AM - 3:10 AM Digital Business Services: Redesigning Customer Experience Using Digital Analytics

It is impossible to survive in today’s progressively competitive business world without embracing technology. Even if you exist in a low-tech industry, implementing high-tech business tools is no longer an option, rather, a necessity.

In this session, gain exposure to:
- Bid data, predictive analytics, social media and crowdsourcing options
- The issues these tools can help you address
- Making data easily available and manageable
- The skills required to understand and apply the data

3:10 AM - 3:10 AM END OF CONFERENCE - SEE YOU AT THE 22ND ANNUAL NORTH AMERICAN SHARED SERVICES AND OUTSOURCING WEEK IN MARCH IN ORLANDO!