‘Having the opportunity to meet other colleagues during Shared Services & Outsourcing Network (SSON) conferences, many organizations copy and/or mirror ONE existing SSO model with all the associated “child sicknesses”. Analyzing this model – and reading these articles, I am not surprised many companies are struggling in the first years after implementation. We experienced many of these problems in the first few years at our SSC – but I would like to share some other thoughts with you on some of the problems which were outlined.

Shared by Peter Andrisin, General Manager at KONE SSC in Bratislava, Slovakia.